Our Store Policies
We founded Head Trip Bags with one goal in mind: producing winning equipment that helps our customers have fun. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping and Delivery
We offer FREE standard domestic shipping for smaller orders of Cornhole bag and apparel. Cornhole boards, themed bags, or custom products generally ship out within 3-5 business days. Then, allow 1-5 business days for delivery via UP, FedEx or USPS depending on your location.
All courier shipping schedules are an approximation and delivery dates cannot be guaranteed. If you order multiple products, your purchase may arrive in separate shipments from different fulfillment centers. If the wrong shipping address is entered, additional shipping charges may apply.
​
Rush Production
We do offer 24 hour and 48 hour Rush Production services which will expedite your order to the front of the production line. If you have a fast deadline and need to place a rush production order email us at headtripbags@gmail.com
The cost of shipping a set of cornhole boards will be approximately $40 to $45 per set. Additional shipping charges may apply.
Our Return Policy
If you are not entirely satisfied with your purchase, we’re here to help. If you have an issue or would like to return a product, please email us first at headtripbags@gmail.com.
Cancellations:
If you need to cancel your order after placement, please email Customer Services at headtripbags@gmail.com within 8 hours. The term “Cancellation” must be in the subject line of the email and the order number must be included in the email. Head Trip Bags can not guarantee your order will be canceled. We do our best to process orders quickly and get them shipped out, so we will do our best to help you with your cancellation.
Lost, Stolen or Damages
Headtripbags.com is not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend that you file a claim with the courier. Save all packaging materials and damaged goods to file this claim.
RETURN POLICY:
Return Policy: FOR RETURNS, YOU MUST SUBMIT REQUEST TO: headtripbags@gmail.com for authorization. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Any discrepancies with the purchased item must be reported within 72 hours of receiving the package. If the package was damaged in transit, please see above.
​
Cornhole Bags: For any returns or exchanges you must show proof of purchase from Head Trip Bags (Original Order ID #). If purchased through a raffle (not including those we authorize coupon code for), refund/exchanges will not be honored.
All apparel/clothing: We have sizing charts on the product listing and recommend you to use them when purchasing. If there is no chart, the shirt or item is a regular fit. If you purchase the wrong size and would like to exchange it for the right size, you are responsible for the shipping costs to return item(s) back to Headtripbags.com
Custom Items: No returns will be accepted for customized items. These are made based off of images provided to us from you. Including jerseys, boards, mini boards, pitch pads, airmail boxes and bags.
​
If you would like to return an item, please email for pre-approval. You must ship the item back within three days of receiving it. You responsible for shipping costs to return, as well as a restocking fee of 15% of sale price. A refund will be processed as soon as we receive the item.
​
Any process used to “break in” bags voids any warranty as these processes breakdown fabric faster then natural.
​
Return Order To:
Head Trip Bags warehouse, 728 Dart Rd Mason MI, 48854.
Once shipped, email headtripbags@gmail.com with tracking information.
Warranty Information
The Information You Need to Know
CORNHOLE BOARD WARRANTY
Our Cornhole Boards are warrantied for 30-days from the day the package/product is received on manufacturing defects only. The warranty is honored on a case by case basis. Due to the outdoor nature of this game, we must first evaluate the issue before deciding whether we will honor any kind of refund, exchange, or replacement. . Under normal conditions, your cornhole boards should last for years if the care instructions are followed properly. We may require a photo of the issue to help us understand the issue and to make a decision on coverage.
CORNHOLE BOARD CARE
Proper usage and storage is a must to protect your boards. Even though our finished boards have a layer of sealant, they are NOT waterproof and should NOT be stored outdoors. The sealant is there to protect the finish and provide excellent game play. If it starts to rain take your boards inside and dry them off. When the boards or bags are not in use, you should wipe them off with a cloth to remove dirt and debris and store them in a cool, dry place. You should NOT store them where it gets extremely cold, hot, or humid.
CORNHOLE BAG WARRANTY
Our Cornhole bags are warrantied against defective stitching for 30-days from the day the package/product is received. We do not warranty ripped fabric. Warrantied bags will be replaced or refunded at no charge to you. We may also require the return of the defective bags. "Breaking In" bags automatically voids the warranty.
CORNHOLE BAG CARE
With all bags, you should store them in a cool, dry place when not in use.
OTHER PRODUCTS WARRANTY
All of our other products are covered against manufacturing defects for 30-days from the day the package/product is received. With proper usage and storage, if something "breaks, rips", or otherwise hinders the intended use of the product, we will issue a replacement, exchange, or refund depending on the type of product, availability, and your request. We may require a photo of the issue to help us understand the issue and to make a decision on coverage.
Privacy Policy
Trust Us with Your Information
We are committed to protecting and respecting the privacy of all visitors and users of this website because we love you. Our privacy policy describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at
:
Email: headtripbags@gmail.com
​
WHAT PERSONAL INFORMATION DO WE COLLECT?
If you decide to make an order with us, there is certain basic personal information that we will require from you in order to process your order (such as your name, delivery address, credit/debit card details, e-mail address and telephone number).
We may also collect the following data about you to help us improve our service to you:
-
Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by a third party, and when you report a problem with our site.
-
If you contact us, we may keep a record of that correspondence.
-
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
-
Details of transactions you carry out through our site and of the fulfilment of your orders.
-
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We will only pass on your personal information to third parties if it is an essential part of trading with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not rent or sell your name, address, email address, credit card details or any other personal information to any unrelated third party.
IP ADDRESSES AND COOKIES
We also use your Internet Protocol (IP) address. An IP address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.
Our site uses cookies to distinguish you from other users of our site and to keep track of your visits. This helps us to provide you with the very best experience when you browse our site and to make improvements.
USE OF ANALYTICS TOOLS
In order to better serve our Website visitors and customers we may use Google Analytics features such as Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting (Google Display Advertising Features).
We will not facilitate the merging of personally-identifiable information we hold or collect with non-personally identifiable information collected from the Google Display Advertising Features unless we have received your active prior consent to such merger.
We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to inform, optimize and determine which ads you see on our Website, including ads based on your previous visits to our Website.
Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to analyze and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.
Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.
We follow strict security procedures in the storage and disclosure of personal information to prevent unauthorized access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.
We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.
The GeoTrust program allows you to learn more about web sites you visit before you submit any confidential information. When you see a GeoTrust logo, clicking on it will verify that this web site is secure.
CornholeAntics.com can optionally save your credit or debit card details once your order has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every transaction.
We recommend that you always close down your internet browser when you have finished shopping online especially if you use a shared PC. This will delete temporary cookies from any sites that you may have visited.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
WE WILL NEVER SEND AN EMAIL OR TELEPHONE YOU TO ASK FOR YOUR SECURITY INFORMATION OR LOG ON DETAILS.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or wilful default.
USES MADE OF THE INFORMATION
We may use information held about you to:
-
Set up, manage your account and contact you about your account;
-
Ensure that content from our site is presented in the most effective manner for you and for your computer;
-
Provide you with, or permit third parties to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
-
Carry out our obligations arising from any contracts entered into between you and us;
-
Allow you to participate in interactive features of our service, when you choose to do so; and,
-
Notify you about changes to our service.
MARKETING AND COMMUNICATIONS
You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information:
-
To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
-
If Cornholeantics.com or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
-
To protect our customers and Cornholeantics.com from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organizations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;
-
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or,
-
In order to enforce or apply our terms of use or terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of Cornholeantics.com, our customers, or others.
-
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
YOUR RIGHTS
Opting Out
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy
We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website.
Contact
Questions, comments and requests regarding this privacy policy are welcomed. Contact us at headtripobags@gmail.com